Practice Policies

We take client privacy very seriously. Please do not email new client intake forms. Completing the form before your appointment ensures maximum hands on time during your appointment. Failure to complete the form before your appointment may result in shorter massage times.

We are excited to partner with you on your journey to health and wellness. Massage therapy is a personal service that requires skill, focus and energy. Our therapists schedule their time according to your request and plan your session well before your arrival. Multiple conversations take place among our staff in preparation for you to receive the highest level of coordinated care.

Appointment Reservation: In order to reserve your time with our therapist, a credit card must be on file at the time your appointment is confirmed.

Payment: Payment is due at the time service is rendered and can be made in the form of cash, check or credit card. If you choose to pay by cash or check, the credit card information you used to reserve your appointment is destroyed appropriately.

Insurance: When utilizing auto or workman’s compensation insurance, we are happy to submit claims to your insurance company on your behalf. Payment, from you, is due at the time services are rendered and your insurance company will reimburse your expense based on our billing and available claims funds. We cannot manage other medical professional’s bills submitted to your insurance company and therefore cannot guarantee all massage services rendered will be covered by your insurance company. Our staff works diligently with you and your insurance company to check available claims funds to utilize. Please inquire regarding massage pricing when utilizing workmen's compensation and auto insurance.

HSA and Flex Spending Account Payments:  We are able to accept debit or credit card payments from your HSA or flex spending account.  If you were not issued a credit card but do have availability of these funds, we can provide you with a receipt of payment for you to submit to your fund manager for reimbursement.

Appointment Cancellation: We require 24 hours-notice to cancel your appointment. Our team of therapists are dedicated to your care and set aside their time to focus on you. Once your appointment is confirmed, it is your time with our therapist. If find that you need to cancel your appointment inside of 24 hours and can send someone in your place, family, friend, co-worker, or if we are able to refill your time there will be no charge. If the required notice is not received, the credit card you reserved your appointment with will be charged for your full appointment time.